Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

All approved returns will be issued as ROYLT store credit rather than a refund to the original payment method. Store credit will be provided for the purchase price of the returned item and can be used toward a future ROYLT purchase.

To start a return, you can contact us using the contact form on our website.

If your return is accepted, we’ll provide you with instructions on where to send your package. Customers are responsible for all return shipping costs. ROYLT does not cover or reimburse return shipping costs. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions using the contact form on our website.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We do not offer direct exchanges. The fastest way to get a different item is to return your original item. Once your return is accepted, you will receive ROYLT store credit, which can then be used to purchase the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without justification, as required by applicable law.

Store Credit

Once we’ve received and inspected your return, we’ll notify you whether your return has been approved.

If approved, you will receive ROYLT store credit for the purchase price of the returned item. Store credit will be issued within 10 business days after your return has been approved.

Customers are responsible for all costs associated with shipping the returned item to ROYLT. These shipping costs will not be deducted from or reimbursed through store credit.

Store credit cannot be exchanged for cash and can be used toward future purchases on the ROYLT website.

If you have any questions about your return or store credit, please contact us using the contact form on our website.